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Job Description

Customer Service Manager


Qualification: Graduate / Post Graduate

Skills Required:

Skills Required: Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Familiarity with CRM systems and practices

Job Description:

Job Description: Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer / client accounts through open and interactive communication Responsible to do end to end coordination with high end clients Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Develop project, logistics plan and procedures Provide shipping duration for the planned modes of transportation Route and arrange transportation of shipments Develop project logistics estimate coordinate transportation for normal loads, special oversized loads, hazardous and complex international shipments by all modes of transportation Evaluate traffic related proposals such as inland carriers, freight forwarders, export packers, charter shipments, ocean, air, freight rate agreements and custom brokers Perform expediting and / or tracing activities with carriers, packers, and shipping agents Support purchasing with carrier related insurance claims for overage, lost or damaged cargo Proven customer support experience or experience as a client service representative Track record of over-achieving quota

Growth Opportunities:

Growth Opportunities: Remuneration and appraisals will be as per the achievement of targets The exposure level is immense as the target market is not restricted
Key Highlights
Key Highlights